Return Policy

At VHACOALNEEX CLOTHING, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return Policy below.

1. Return Eligibility

Items may be returned if they meet the following conditions:

  • The return request is made within 14 days of receiving the order.
  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item is free from stains, odors, damage, or alterations.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance.
  • Gift cards or promotional items.
  • Customized or personalized products.
  • Undergarments, swimwear, or intimate apparel (unless defective).
  • Products damaged due to misuse or improper care by the customer.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order details.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Ship the item back according to the instructions provided.

Unauthorized returns may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.

5. Inspection and Approval

Once your returned item is received:

  • We will inspect the item to ensure it meets return requirements.
  • Approved returns will proceed to refund or exchange processing.
  • If the return is rejected, the item may be returned to you at your expense.

6. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the return is due to our error.

7. Exchanges

We may offer exchanges for:

  • Incorrect items received.
  • Defective products.
  • Size replacements, subject to stock availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos showing the issue.
  • We will review the claim and arrange a replacement, exchange, or refund where applicable.

9. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

10. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will become effective immediately upon posting on our website.

11. Contact Information

For return requests or questions regarding this policy, please contact us:

VHACOALNEEX CLOTHING
Email: gear@vhacoalneex.com
Address: 148 Meeshea Street, Near Police Station, Tabora-Accra

By making a purchase from our website, you acknowledge and agree to this Return Policy.

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